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Account Manager - AI Digital

www.ai-digital.com

Closing date: 14th July 2008

Job Description

You will be responsible for building profitable long term relationships with AI Digital group customers across many different industry sectors. Your role will involve taking responsibility for finding out and understanding the clients’ needs and coordinating in-house teams of technical experts to deliver against those client objectives. Your aim will be to retain your existing customers and to grow our revenues with them by keeping them extremely happy.

Day to day duties include:

To grow and manage your portfolio of 40+ clients
To build, develop and maintain strong client relationships, including regular face to face meetings
Manage the set up and ongoing optimisation of digital marketing campaigns, liaising with clients, and analysing and reporting on campaigns. The candidate will oversee the optimisation process of all Search Marketing keyword activity focusing on ROI targets and campaign management.
To work closely with Sales to ensure you understand each client’s background and objectives for the campaign and to communicate these to the Digital and Search Engine Marketing delivery teams
To manage the expectations of each client through your understanding of search engine marketing deliverables and communicating by telephone, email and face to face meetings
Working with external web partners in managing paid and natural search campaigns. This will include developing timescales and setting targets/deadlines for projects
Ongoing analysis of client project progress and explanation of results
Ongoing review of search engine campaigns
Pro-actively seeking to solve customers problems by cross and up-selling services and therefore increase the value of your client portfolio
Staying up to date with industry developments

It’s not vital that you have experience in all of the above areas as on the job training will be provided. What is important is that you are able to think on your feet, problem solve and have the energy and enthusiasm to work in a challenging but rewarding work environment.

General skills and attributes

To be successful you will need to demonstrate the following skills

Sales prospecting and business development skills
Client relationship, negotiation, influencing and rapport building skills
Ability to understand and assess client needs and develop targeted solutions
Excellent oral and written communication skills including the ability to present to senior decision makers
Good proposal writing skills
Good understanding of the internet and digital marketplace

Additionally, we’re looking for the kind of attitude our customers look for:

Quality focused – with a keen eye for detail
Customer focussed – willing to go the extra mile
Organised – able to prioritise and manage tasks so that projects get completed on time
Professional – you will help us to retain our exemplary levels of professionalism and customer service.
Fun – we need to get on with one another and that means respecting and supporting other people as well as yourself.

Technical skills

Competent user of Microsoft Word, Excel, PowerPoint, Outlook, CRM systems
Excellent knowledge of using the Internet
Good technical knowledge of web technologies

If you match more than a few of our criteria and are up for the challenge then we’d like to hear from you. If you impress us, we’ll negotiate a package to suit you.

Salary: £20,000 - £25,000 depending on experience plus 20 days holiday + 8 days public holiday + benefits + commission on retained business

How to apply: Please download the application form and send with a covering letter to Antonia Bell at Kingslake House, 1-5 Union Street, The Lanes, Brighton, BN1 1HA or via email to careers@ai-digital.com

Website: www.ai-digital.com

No agencies please